Subject: Claim Notification - Shipment 002727 - Black Cat Plums from Valparaiso to Rotterdam

Dear [Insurance Broker/Insurer],

This message serves as formal notification of an insurance claim under Policy Number CARGO-PLM-2025-48271 regarding our shipment of Black Cat Plums, which arrived damaged in Rotterdam on March 27, 2025.

Shipment Details:
Policy Number: CARGO-PLM-2025-48271
Shipment ID: 002727
Booking Reference: 070ISA1171052
Vessel: MSC ALINA
Product: BLACK CAT Plums (Ciruela)
Quantity: 3,800 boxes (19,000 kg net weight)
Insured Value: EUR 152,000 (EUR 8.00/kg)
Route: Valparaiso, Chile → Rotterdam, Netherlands
Container Numbers: MSCU9876543, MSCU9876544
Bill of Lading Number: MSCVAL123456789
Carrier: MSC Mediterranean Shipping Company

Issue Description:
Upon arrival in Rotterdam, the plums showed significant quality deterioration. Suply AI device monitoring indicates that the cargo experienced temperatures between 8.3°C and 12.6°C for approximately 72 hours during Atlantic transit, far exceeding the required temperature of -1.0°C as specified in the shipping documents.

As per Section 4.2 of our insurance policy, temperature deviations beyond the agreed transport conditions are covered under our cargo insurance. Given the documented breach of temperature requirements, this incident qualifies as a covered loss. Additionally, Clause 5.1 confirms that losses due to improper temperature control are not subject to policy exclusions.

Damage Details:
- Extensive softening and breakdown of fruit
- High ethylene presence indicating premature ripening
- Widespread mold development
- Rejected by quality inspectors due to unsellable condition

Supporting Documentation (Attached):
To facilitate the claims process, please find attached the following:
✔ Suply AI Device Temperature Logs & Sensor Reports
✔ Photos of Damaged Cargo (Pre & Post Unloading)
✔ Bill of Lading (MSCVAL123456789)
✔ Commercial Invoice (INV-AGRI-2025-0283)
✔ Packing List (PKL-AGRI-2025-0097)
✔ Phytosanitary Certificate (PHYTO-CL-2025-1123)
✔ Arrival Inspection Report from Rotterdam Port Authorities

Claim Request & Next Steps:
In accordance with Clause 7.3 of our policy, compensation is calculated based on the invoice value of the damaged portion of the shipment. We kindly request:
- Immediate assessment and claim adjustment
- Compensation in accordance with our policy coverage
- Guidance on the formal process for loss valuation and settlement timeline

This claim is being submitted within the required 7-day period from the date of loss, as stipulated in Clause 3.1. We acknowledge the policy deductible of EUR 5,000, which will be applied accordingly.

Please confirm receipt of this notification and advise on the next steps at your earliest convenience.

Sincerely,
Juan Martinez
Logistics Manager
Agricola S.A.
Email: jmartinez@agricola.com
Phone: +34 612 345 678